Network Operation and Maintenance:    

• Fault Management and troubleshooting management.
• Root cause analysis and reporting.
• Upgrade/Capacity Management
• Configuration Management
• KPI Measurement
• Backup management &

Recovery support

• Database Management
• Remote Infrastructure Alarm

            Monitoring and resolution

• Onsite and remote Infrastructure monitoring
• Field Scheduling & Dispatch Management

Preventive Maintenance:

• Core Network Elements (MSC, BSC, BTS) Transmission Systems
• Access Networks like WiMAX, FTTH etc
• Fiber Networks
• Electrical Equipment & other Facilities.
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Technical Support and Process Management:

• Technical Help Desk
• Acceptance Testing
• Type Approval Testing
• Process Management activities

Logistics & Vendor Management:

• Spares Management
• Warehouse Management
• Repair & Return coordination
• 3rd party Vendor Management